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Top 5 Features of Modern PBX Software Which Make It The Best Choice for Telecommunication

Businesses are growing day and night in each sector. There are so many startups jumping in with creative ideas and innovative projects. Already existing companies started offering services in new areas and expanding their wings worldwide. The business world is rapidly growing with the invention of new trends, technologies and what not! People have crossed the geographical barriers and have started pursuing business benefits overseas. This dynamic nature of business has increased the need of communication. Not only this, it has increased the need of advanced communication features as the traditional telecommunication mechanisms are not enough to meet those. The PBX Solutions has brought a great deal of relief with a plethora of advance features it offers along with the unlimited benefits. It is difficult to cover each feature in a single article. However, this article will educate you with top 5 features offered by the PBX solution.


Advanced Communication Features

One of the most amazing characteristics of a PBX solution is that it offers the advanced communication features, which are impossible to get with the traditional telecommunication solutions. Some of as such features of the PBX solution are listed hereunder:

  • Interactive Voice Response System (IVRS)
  • Music on Hold
  • Call Waiting
  • Customizable caller ID
  • Call Recording
  • Phonebook
  • Email notification
  • Call forwarding
  • Call routing
  • Roll call
  • Email to Fax and Fax to Email
  • Voicemail
  • Video calling
  • And many more

Each feature is self explanatory. So you may get an idea how many additional features you get with this advanced communication solution.


Advanced Collaboration Features

The PBX solution not only offer advanced communication features, but also furnish an organization with the advanced collaboration features. This enables staff of the companies to work in a collaborative environment, which ultimately increase the work productivity. Some of the key features are listed hereunder:

  • 3 way conferencing
  • Conferencing
  • Ring group
  • Group call pickup
  • And many more


Remote Access

The PBX solutions come in a form of a software which is accessible through a web URL or a mobile application. So the PBX solution can be managed using a web admin or a mobile app, which can be accessed from anywhere, at any time. This gives the flexibility to staff to work from anywhere. It also increases the productivity and satisfaction of staff. It will remove any communication barrier. Now, your staff doesn't need to wait until they reach their system and work on it. By implementing a PBX solution in your work environment, you provide them the flexibility to work from anywhere.


Easy Management and Maintenance

The PBX solutions use the Graphical User Interface (GUI) model. The admin panel, user panel and other windows are as easy to use as using a word processor. Everything is self explanatory with attractive looks and colors. Any operation, simple to complex, such as setting up a routing rule or creating a tenant can be done with a few simple steps. You can say everything is at your fingertips. Moreover, the PBX solution is a software so you don't need to deal with the wires and hardware. It is as easy to manage as any other GUI based software you have used.